Reliable Nursing Agency and
Healthcare Staffing across Surrey and London
Whether you are a care home manager facing an urgent shift gap, an NHS coordinator managing escalating demand, or a family arranging clinical nursing care at home, SD Care Agency provides fully vetted, NMC-registered nurses and qualified healthcare assistants at short notice across Surrey and London.
Qualified Nurses and HCAs,
Placed Quickly and Reliably
SD Care Agency supplies registered nurses, registered mental health nurses, and healthcare assistants to care homes, NHS facilities, private clinics, and private households across Surrey and Greater London. Every member of our clinical workforce has been rigorously vetted, reference-checked, and credentialled before being placed on our books. We do not cut corners on compliance, and we never will.
For healthcare facilities, we provide temporary shift cover, bank staffing, and longer-term placements at short notice. Our staffing coordinators are available seven days a week, including out of hours, and understand the pressure that an unexpected gap creates. When you call us, you speak to someone who can act immediately.
For private families, we place registered nurses and experienced healthcare assistants in the home to provide clinical care that goes beyond what a standard domiciliary carer can offer. Whether your loved one has been discharged from hospital with complex nursing needs, is managing a long-term condition requiring clinical oversight, or is receiving palliative or end of life care at home, our nurses work alongside GP and community nursing teams to deliver seamless, safe clinical care.
- Registered General Nurses (RGNs) for medical, surgical, and complex care settings
- Registered Mental Health Nurses (RMNs) for psychiatric and specialist placements
- Healthcare Assistants (HCAs) trained to NVQ Level 2 and Level 3 standards
- Short-notice shift cover, planned bank staffing, and longer-term temporary placements
- Private nursing at home for clinical, post-operative, and palliative care needs
- Full compliance documentation for every placement: NMC PIN, Enhanced DBS, and training records
Situations That Bring Facilities
and Families to SD Care Agency
Healthcare staffing pressures can arise without warning. These are some of the most common situations in which care homes, NHS teams, and private families contact us urgently.
Unexpected staff sickness
A nurse or HCA has called in sick for a shift that starts in hours. You need a compliant, experienced replacement placed quickly without compromising care or CQC standards.
Hard-to-fill long-term vacancies
A permanent nursing post has been vacant for months and the remaining team is overstretched. Temporary bank cover bridges the gap while your permanent recruitment process continues.
Complex private care needs at home
A family member requires clinical care at home that goes beyond standard domiciliary support. A registered nurse provides the oversight, treatment support, and safety monitoring needed.
Post-operative clinical care at home
Your loved one has been discharged following surgery and requires wound care, clinical monitoring, or medication management that must be carried out by a registered nurse.
Seasonal demand or census surges
Patient or resident numbers have increased due to seasonal pressures or increased referrals. Additional qualified staff are needed at short notice to maintain safe care ratios.
Palliative or end of life care at home
A family needs a registered nurse to provide clinical palliative care at home alongside the hospice at home team, enabling their loved one to remain comfortable in familiar surroundings.
CQC inspection preparation
An upcoming inspection requires your staffing levels and compliance documentation to be in order. We provide fully audited staff with complete compliance paperwork for every shift.
Staff on planned or maternity leave
A key member of your nursing team is on extended leave and you need a consistent, capable temporary replacement to maintain continuity of care throughout their absence.
Why Healthcare Providers and Families
Choose SD Care Agency
A nursing agency is only as good as its vetting process, its response time, and the quality of the people on its books. At SD Care Agency, we have built our reputation on all three. Our compliance standards are non-negotiable, our staffing coordinators respond quickly, and our nurses and healthcare assistants are selected for professional competence and personal commitment alike.
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Rigorous Vetting and Full Compliance Documentation
Every nurse on our register holds a current, active NMC PIN that we verify directly with the Nursing and Midwifery Council. Every placement includes an Enhanced DBS certificate, full reference pack, right to work evidence, and up-to-date mandatory training records covering manual handling, infection control, fire safety, safeguarding, and clinical competencies. You receive the complete compliance file before the first shift.
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Rapid Response and Out-of-Hours Availability
Staffing gaps do not wait for business hours. Our coordination team is reachable seven days a week and responds to urgent shift requests quickly and without unnecessary back-and-forth. When you call with an urgent need, our goal is to confirm a placement as fast as possible.
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CQC Registered and ISO 9001:2015 Certified
SD Care Agency is fully registered with the Care Quality Commission and independently inspected. Our quality management processes are certified to ISO 9001:2015 by DNV. When your facility chooses us, you are choosing a supplier whose own standards are externally validated, which matters when your CQC record is on the line.
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Highly Experienced Nurses and Healthcare Assistants
We do not place newly registered staff in complex settings without appropriate supervision. Our nurses have proven clinical experience across care home, hospital, community, and private home environments. Our HCAs are trained to NVQ Level 2 and Level 3 and matched to the clinical demands of the placement. Competency is confirmed before every shift.
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Local Coverage Across Surrey and London
We maintain an active register of nurses and HCAs across 30 locations in Surrey and Greater London. Our local coverage means we can fill shifts promptly across the region without sourcing from outside the area, and our staff are familiar with local NHS teams, community services, and care pathways.
Frequently Asked Questions
About Our Nursing Agency
Whether you are a care home manager, an NHS coordinator, or a family arranging private nursing care at home, here are straightforward answers to the questions we are asked most often.
What are your nursing agency rates in Surrey and London?
Our nursing and healthcare assistant rates vary depending on the clinical requirements, shift patterns, and location. You can call us to discuss your specific facility staffing needs or private nursing requirements, or talk to our AI chatbot below.
We provide a clear written breakdown of all applicable rates before any placement begins. There are no hidden charges, and we will always confirm the rate explicitly before confirming a shift or care package.
What types of nursing and clinical staff do you supply?
We supply Registered General Nurses (RGNs), Registered Mental Health Nurses (RMNs), and Healthcare Assistants (HCAs) at NVQ Level 2 and Level 3. RGNs can be placed in care homes, NHS settings, private clinics, and in the home for private nursing packages. RMNs are placed in psychiatric units, specialist care homes, and community mental health settings.
We discuss the specific clinical requirements of any placement and confirm whether we have staff on our register with the right competencies and experience for your particular setting before confirming a booking.
How quickly can you fill an urgent shift?
For urgent requests, we aim to confirm a placement on the same day, and in many cases within a few hours of your initial call. Our staffing coordinators are available seven days a week including evenings, and prioritise urgent requests above everything else. The earlier you call us, the better our chances of placing the right person for your shift.
For planned staffing needs, we recommend contacting us at least 48 to 72 hours in advance to allow us to identify the best-matched staff member and confirm all compliance documentation ahead of time.
How do you vet your nurses and healthcare assistants?
Every nurse on our register is subject to a rigorous pre-placement vetting process. This includes direct verification of their NMC PIN with the Nursing and Midwifery Council, an Enhanced DBS check, a minimum of two professional references, right to work verification, occupational health clearance, and a registration interview with our clinical lead.
All registered nurses and HCAs must hold up-to-date mandatory training certificates covering moving and handling, infection prevention and control, fire safety, safeguarding adults and children, basic life support, and medication administration. We provide the full compliance pack to facilities before any placement begins, and we update it regularly.
Do you provide compliance documentation for every shift?
Yes. For every placement, we provide a full compliance file that includes the nurse or HCA’s NMC PIN, Enhanced DBS certificate, training records with expiry dates, professional references, and right to work evidence. This documentation is provided before the first shift and is updated whenever certificates are renewed.
For care home managers facing CQC inspections, our compliance documentation is formatted to meet regulatory requirements and can be produced quickly on request.
Can you provide nurses for private nursing care at home?
Yes. We place registered nurses in private homes for clinical care that goes beyond standard domiciliary support. This includes post-operative care following surgery, complex wound care, medication management requiring clinical oversight, palliative and end of life care, tracheostomy care, PEG feeding support, and clinical oversight for complex long-term conditions.
Our private nursing service is coordinated directly with the client’s GP, consultant, and community nursing team to ensure the care delivered at home is consistent with the wider clinical plan. Please call us to discuss your specific clinical requirements.
Do you provide staff for care homes and NHS facilities as well as private clients?
Yes. We supply clinical staff to care homes, nursing homes, residential homes, private hospitals, NHS community settings, GP practices, and private households. Our staffing coordinators are experienced in the specific requirements of each setting and match staff accordingly.
For facilities that work with us regularly, we establish a preferred worker arrangement wherever possible, so that your site consistently sees familiar staff who know the environment and your residents or patients.
Are your agency staff familiar with CQC requirements?
Yes. We only place nurses and HCAs who have experience working in CQC-registered settings and who understand the documentation, record-keeping, and conduct standards that CQC inspectors expect. All our staff are briefed on the importance of accurate care records, infection control protocols, and reporting safeguarding concerns through the correct channels.
As a CQC-registered organisation ourselves, we hold our own service to the same regulatory standards that our client facilities are inspected against. This shared accountability matters to the care home managers and NHS coordinators who choose to work with us.
Can you provide ongoing bank staffing as well as one-off shifts?
Yes. We work with facilities on both a one-off emergency basis and as a longer-term bank staffing partner. Many of our care home clients retain us on an ongoing basis to provide planned cover for annual leave, bank holidays, and recurring vacancy cover. This approach allows us to develop a preferred pool of staff who are familiar with your setting, reducing induction time and improving consistency for your residents or patients.
Please contact us to discuss a regular staffing arrangement and we will tailor our service to your scheduling and compliance requirements.
Which areas of Surrey and London do you cover?
We provide nursing agency and healthcare staffing services across 30 locations in Surrey and London, including Guildford, Woking, Godalming, Cranleigh, Richmond, Ealing, Chiswick, Kingston, Merton, Bromley, Croydon, Hammersmith, and many more.
If you are not sure whether we cover your area, please call us and we will confirm quickly. See all our locations.
Have a Question About Our Nursing Agency?
Our AI assistant is available around the clock to answer questions about our nursing and healthcare staffing services, including rates, compliance processes, the types of staff we supply, and how quickly we can fill a placement. For urgent shift requests, please always call us directly for the fastest possible response.
Our AI can answer general questions but is not a substitute for speaking directly with our staffing team. For urgent requirements, please call us directly.