Care Powered by Technology
At SD Care, technology is woven into every layer of how we deliver, monitor, and improve care. From real-time family transparency and fully digital care planning to AI-powered assistants and secure data management, our investment in the right tools means safer, more accountable, and more responsive care for every client across Surrey and London.
Real-Time Transparency for Families
We believe families should never be left wondering what is happening in their loved one’s home. Our care management and call monitoring platforms give you a live, verified window into every visit, every medication, and every care note — from any device, at any time.
Birdie — Care Management & Family App
Birdie is our dedicated care management platform. Through the Birdie family app, you receive access to real-time GPS visit logs, medication records, and detailed care notes after every single visit. Changes to care plans are updated instantly and visible to everyone who needs to see them.
Nourish Care — Call Monitoring & Digital Planning
Nourish Care gives us precise, GPS-verified call monitoring and fully electronic care records. Every care plan is created, stored, and reviewed digitally — no paper, no gaps. Our managers receive instant alerts to any missed calls or changes in condition, so nothing is ever overlooked.
GPS-Verified Visit Logs
See exactly when your loved one’s carer arrives and departs. Every visit is GPS-stamped, giving families and managers full accountability for every call.
Medication Records
Every medication prompt and administration is logged in real time. Families can check records at any point, and our team is automatically alerted to any missed doses.
Care Notes After Every Visit
Following each visit, the carer completes a detailed digital note covering wellbeing, tasks completed, and any concerns observed — delivered straight to the family app.
AI-Powered Care Assistant
We have introduced artificial intelligence to make it easier than ever to get answers and explore care options — any time of day, without waiting for office hours.
Chatbase — 24/7 Website AI Chat
Our Chatbase-powered AI assistant is available around the clock on sdcare.co.uk. It can answer questions about our services, pricing, funding options, and how to arrange care — giving families an immediate, informed starting point at any time without needing to wait for a human adviser.
Our AI assistant is designed to help, not to replace human judgement. Every care assessment, plan, and decision is made by our qualified human team. The AI handles availability and information — our people handle care.
Staff, Finance & Security Technology
Behind every great care visit is a well-managed, compliant, and financially sound organisation. These are the tools that keep our operations running safely and transparently.
People & Finance Management
Keeping our team well-supported and our finances fully transparent.
Data Security & Compliance
Protecting client and staff data is a responsibility we take seriously at every level.
Egress — Secure Communications
We use Egress to encrypt sensitive client and staff information shared by email. This ensures that personal care records, medical information, and confidential correspondence are always transmitted securely and in full compliance with UK GDPR.
Role-Based Data Access
All client and staff data is stored securely with strict role-based access controls. Only the right people see the right information — every access event is logged and audited.